This page provides information on the way we ship your order, shipping prices, delivery times, and more. In case any information you are looking for is missing, please don't hesitate to contact us.
Shipping & Returns
Shipment within The Netherlands
Within The Netherlands we ship through DHL. Prices depend on your order value and whether it is a mailbox delivery or package.
|Order value above €80,-||Free shipping|
MAILBOX DELIVERYFor orders that fit through the mailbox, the mailbox delivery rate applies. During checkout you can select mailbox delivery if you are confident your entire order fits in a mailbox. Note the following:
- All products in your order must be of the type 'mailbox delivery' in order for this rate to apply.
- The product detailpage shows whether the product is mailbox delivery. If this is not indicated the product does not apply for mailbox delivery, even if you yourself think it would fit. In case of doubt you can contact us upfront.
- It is possible that our system offers you mailbox delivery while this is in fact not possible. This is because the system cannot not always determine how many mailbox delivery products together will still fit the mailbox. In this case your order is shipped as package delivery at the cost of mailbox delivery.
Rates outside The Netherlands
The shipping costs for countries outside of The Netherlands differ per country. Here you find a number of rates for common countries. For other countries it is easy to get your shipping rates: just put the products in the shopping cart. You can qet shipping rates from the shopping cart page. Or proceed to checkout, fill in your address and the shipping rates will be displayed.
|Belgium||€5,50||Not available||Free shipping at an order value above €80,-|
|Germany||€5,95||Not available||Free shipping at an order value of above €150,-|
|Within EU*||€15,-||€6,95||Free shipping at an order value of above €150,-|
|UK**||€12,-||€7,50||Free shipping at an order value of above €150,-|
|Outside EU*||€20,-||Not available||Not available|
*Some exceptions for specific countries.
** UK VAT rules are automatically applied. Depending on the order amount we will either charge 20% UK VAT, or ship exclusive of VAT. In the latter case you are responsible for paying the VAT yourself. Because our prices are displayed including 21% VAT, they are not accurate when you are situated in the UK. Please add the desired products to the cart and proceed to checkout. Once you have selected the UK as destination country the correct prices are calculated and displayed.
Note: the shipping costs indicated on your order are always the correct one.
Returning a product
Of course it is always possible that the products you ordered are not to your liking. Please contact us, and we will always try to find a suitable solution. Would you rather return the product? That is also possible of course.
If you have ordered the products in our webstore as consumer, you are entitled to cancel your order up to 14 days after receiving without notice. After the cancellation of your order you will have 14 days left to return your product. You don't have to provide a reason for your cancellation, however we do appreciate if you could provide a reason so we can learn.
How can I return a product?
If you want to return the product, you will have to let us know within 14 days after receiving your order. You can notify us in writing or by email. You can optionally use the this form. In any case please provide us info on your name, the products you wish to return, and the order number. In order to be able to pay you back your order amount, we also need your bank account number. After notifying us your have 14 days left to return the products to us.
You can find the form for canceling your order here.
Products need to be returned in unused and undamaged state, and if reasonably possible, in the original packaging. Please enclose the invoice you received in the return shipment.
If the product or the packaging is damaged beyond what is needed to try out the product, we can charge you with the reduction in value. Please take good care of the product and package it well when you send it back.
Products can be returned to the following address:Belle Chambre
3311 BC Dordrecht
How do I get my money back?
Payments you have done will be reimbursed within 14 days of the moment you indicated you want to return the products, including the original shipping costs. This is under the condition that we have received the products back in good order, or that you have proven to have send the products in good order (a tracking code is not sufficient because it does not proof the contents of a package).
Who pays the cost of the return?
The shipping costs for returning products you send back after canceling the order are always for the customer.
Exchanging a product
Do you wish to exchange the product for another? That is possible. Please contact us through email. Be advised that the shipping costs are yours.