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We care about our products and do out best to deliver them to you in perfect condition. Still it can happen that somethings gets damaged during transport or somethings else happens, which allows you to make a claim on warranty. Legally you have to report a defect within two months of noticing the defect. If the defect is covered by the warranty we will take care of repairs or replacement free of charge.
It can always happen something doesn't go the way you expected. We advise you to contact us first with any complaint by emailing us at [email protected] If this does not lead to a solution to your satisfaction you are able to report your issue for settlement to WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. As of februari 15th 2016 consumers within the EU can also report their complaint at the ODR platform of the EU Commission. You can find the ODR at http://ec.europa.eu/odr. If your complaint is not being processed elsewhere already you are free to file your complaint at the EU platform.
